Global Shipping & Returns Policy

Global Shipping & Returns Policy

We are committed to providing a convenient and transparent global shopping experience. Below are the detailed guidelines for our shipping and returns services.

1. Shipping Coverage

We offer Free Standard Shipping worldwide, including but not limited to:

  • Major destinations: United States (including Alaska, Hawaii, and APO/FPO/DPO addresses), Canada, Australia, and all EU member states.

  • Other Regions: Our service extends to numerous other countries. If your country is not listed at checkout, please contact our customer service for verification.

2. Order Processing & Shipping

  • Processing Time: Orders are processed and prepared for shipment within 24-48 hours after successful payment.

  • Shipping Notification: Once dispatched, a confirmation email with a tracking number will be automatically sent to you, allowing you to monitor your package in real-time.

  • Shipping Origin: All packages are dispatched from our logistics center within 48 hours to ensure the fastest possible delivery.

3. Delivery Time Estimates

Estimated delivery times (after dispatch) are as follows. Please note that delays may occur due to holidays, customs, or extreme weather.

Region Group Major Countries Estimated Delivery
Group A UK, Germany, France, Netherlands, Spain, Singapore 7 - 14 Days
Group B USA, Australia, Canada, Italy, New Zealand 8 - 15 Days
Group C Mexico, Greece, Vietnam, etc. 15 - 25 Days
Group D Austria, Romania, Turkey, etc. 20 - 35 Days
Group E/F UAE, Bulgaria, Saudi Arabia, Pakistan 35+ Days

4. Return & Exchange Policy

Your satisfaction is our top priority.

  • Incorrect or Damaged Items:

    If you receive a product with defects (e.g., wrong style color, damaged outer packaging, or manufacturing issues), please contact us within 7 days of receipt with supporting photos. Upon verification, we will arrange a free replacement or a full refund.

  • Change of Mind:

    If you are not satisfied with your purchase, you may request a return or exchange within 7 days of delivery.

    • Unopened Products: Eligible for an exchange for another style of equal value.

    • Opened Products: Due to the personal nature of our character accessories, items that have been opened or used cannot be returned for non-quality reasons to maintain hygiene standards.

Contact Our Customer Service Team:

📧 Email: comicpie0@gmail.com

(We aim to respond within 24 hours on business days)